Last updated: 4 October 2026.
1. Service provider
This website is operated by Poliklinika DermaPlus za dermatologiju i venerologiju, Kaptol 25, 10000 Zagreb, Croatia, registered with the Commercial Court in Zagreb under MBS 080940607, OIB (tax number) 09891009026 (the “Clinic”). Contact: info@dermaplus.hr, +385 1 4819 504. The Clinic is a health care institution operating under an approval of the Ministry of Health of the Republic of Croatia.
By using the website you accept these terms. If you do not agree with them, please do not use the website.
2. Content is for information only
Texts about conditions, tests and treatment are for general information. They are not medical advice, do not replace a medical examination and must not be used to make a diagnosis or decide on treatment. Always consult a doctor about your health. In an emergency call 194 or 112.
3. Booking through the website
An inquiry sent through the appointment form is not a confirmed appointment. The appointment is arranged only once Clinic staff confirm it by phone or email. Please let us know as early as possible if you cannot attend.
4. Prices
Prices published in the price list are in euros. The Clinic may change the price list; the price list valid on the day a service is provided applies to that service.
5. Question assistant
Answers given by the assistant (chat) are composed automatically by an artificial intelligence system based on the content of this website. They may be incomplete or inaccurate and are neither medical advice nor an offer; in case of any discrepancy, the information given by Clinic staff prevails.
6. Intellectual property
The texts, photographs, logo and other content of the website belong to the Clinic or are used with the right holder’s permission. You may view them and share them by link; any other use requires the Clinic’s prior written consent.
7. Links to other websites
The website contains links to third-party websites. The Clinic is not responsible for their content or for how they process personal data.
8. Liability
The Clinic aims to keep the information on the website accurate and up to date, but does not guarantee that it is complete and free of errors at all times or that the website will always be available. To the extent permitted by law, it is not liable for damage arising from the use of the website or from reliance on its content.
9. Complaints
You may submit a written complaint about a service by post to the Clinic’s address or by email to info@dermaplus.hr. We will reply in writing within 15 days of receipt, in line with the Croatian Consumer Protection Act.
As a patient you also have the right to complain to the Clinic’s director under the Croatian Act on the Protection of Patients’ Rights.
10. Personal data
The processing of personal data is governed by the Privacy policy and the Cookie policy.
11. Governing law
These terms are governed by the law of the Republic of Croatia. We will try to settle disputes amicably; failing that, the competent court in Zagreb has jurisdiction, unless consumer protection rules provide otherwise.
12. Changes to the terms
The Clinic may change these terms. The current version is always published on this page, with the date of the last update.
