Quality is the hallmark of DermaPlus Polyclinic.
The quality policy is focused on providing high-quality healthcare services that meet the requirements and needs of patients in outpatient healthcare.
Our staff is highly educated, professional, courteous, and discreet, while the equipment we use is modern and of high quality. All personnel involved in testing activities are familiar with the quality documentation and consistently implement the quality policy, written procedures, and work instructions.
We adhere to all legal and ethical norms in our relationships with service users and employees.
Ongoing exploration of opportunities for further improvement is an idea and practice that motivates us—all for the benefit of providing care to our service users.
DermaPlus Polyclinic:
- employs highly qualified personnel
- uses top-tier, regularly serviced equipment
- collaborates with registered suppliers who adhere to standards and norms recognized in the Republic of Croatia
- ensures that any complaints are resolved quickly and objectively for the benefit of patients
- implements preventive measures based on appropriate authorizations and responsibilities
The long-term goals of the quality system are:
- to meet the needs of DermaPlus Polyclinic’s patients
- to ensure mutual respect for contractual obligations
- to carry out professional and organizational measures within DermaPlus Polyclinic to ensure and improve the quality of laboratory activities
- to continuously educate the clinic’s staff
All staff are informed about the Quality Management System’s Policy and Objectives.